# FAQ

* **What is an instant swap aggregator?**

An instant swap aggregator will find the best rate for you to swap your currencies from various instant swaps.

* **Do you charge a fee?**

We do not charge any fee or have access to customer funds. We simply interact with our exchange partners and find the best rate for you to swap.

*  **How long does it take to complete a swap?**

It depends on the partner and blockchain confirmations. It can take anywhere from 10-30 minutes. If you have sent the funds and the exchange has not finished after an hour. Please contant support at [dsc.gg/rubytrades](https://dsc.gg/rubytrades). 

* **Do I have to pay on chain fees?**

Yes, since all transactions are settled on-chain, you will need to pay an on-chain transaction fee. These fees vary depending on the specific cryptocurrency being used. We recommend checking the current fees for your chosen coin before making a transaction.